Privacy Policy

How we handle your personal information

Last updated: March 1, 2026

This Privacy Policy describes how TbilisiCar ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at tbilisicar.com (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our car rental comparison and booking service, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, and driver's license details that you provide when making a car rental reservation.
  • Booking Information: Pickup and return locations, dates, vehicle preferences, and any additional services selected (such as insurance, child seats, or GPS).
  • Payment Information: Payment details are processed securely by our partner rental companies and payment processors. We do not store credit card, debit card, or cash transaction details on our servers.
  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To facilitate car rental bookings and communicate reservation details to partner rental companies
  • To send booking confirmations, vouchers, and important updates about your reservation
  • To improve our website, service quality, and user experience
  • To respond to your inquiries and provide customer support
  • To send promotional offers and newsletters (only with your explicit consent)
  • To comply with legal obligations and resolve disputes

3. Information Sharing

We share your personal information only in the following circumstances:

  • Rental Companies: We share your booking and contact details with the car rental company you selected to fulfill your reservation.
  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., analytics, email services).
  • Legal Requirements: We may disclose your information when required by law or in response to valid legal processes.

We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Provide personalized content and recommendations
  • Analyze website traffic and usage patterns

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

5. Analytics

We use Yandex.Metrica to analyze website traffic and user behavior. This service collects anonymous data about page visits, user actions, and device information. The data is processed in accordance with Yandex's privacy policy. You can opt out of Yandex.Metrica tracking by using browser ad-blocking extensions or privacy tools.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmission
  • Secure data storage with restricted access
  • Regular security audits and updates

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to the processing of your data for certain purposes
  • Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites, including car rental company websites and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: